Refund Policy – BrightSprout LLC
At BrightSprout LLC, customer satisfaction is important to us. Please review our return and refund terms below.
1. Return Eligibility
Customers may request a return within 7 days of delivery.
To be eligible:
- Item must be unused and in original packaging
- Item must not show signs of wear or damage
- Proof of purchase (order number or receipt) is required
To initiate a return, please contact:
📧 info@brightsproutco.com
2. Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Clearance or final sale items
- Items returned after 7 days from delivery
3. Return Shipping
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
- We are not responsible for lost return shipments
4. Refund Process
Once we receive and inspect the returned item:
- You will be notified of approval or rejection
- Approved refunds will be issued to the original payment method
- Refunds are processed within 5–10 business days
- Processing time may vary depending on your bank or payment provider
5. Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery
- Provide clear photos or videos of the issue
We will arrange a replacement or refund as appropriate.
6. Late or Missing Refunds
If you haven’t received your refund:
- Recheck your bank account
- Contact your card issuer
- Contact your bank
If the issue persists, email us at info@brightsproutco.com