Refund Policy

Refund Policy – BrightSprout LLC

At BrightSprout LLC, customer satisfaction is important to us. Please review our return and refund terms below.

1. Return Eligibility

Customers may request a return within 30 days of delivery.

To be eligible:

  • Item must be unused and in original packaging
  • Item must not show signs of wear or damage
  • Proof of purchase (order number or receipt) is required

To initiate a return, please contact:

📧 info@brightsproutco.com

2. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Clearance or final sale items
  • Items returned after 30 days from delivery

3. Return Shipping

  • Customers are responsible for return shipping costs
  • Original shipping fees are non-refundable
  • We are not responsible for lost return shipment

4. Refund Process

Once we receive and inspect the returned item:

  • You will be notified of approval or rejection
  • Approved refunds will be issued to the original payment method
  • Refunds are processed within 5–10 business days
  • Processing time may vary depending on your bank or payment provider

5. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Provide clear photos or videos of the issue

We will arrange a replacement or refund as appropriate.

6. Late or Missing Refunds

If you haven’t received your refund:

  1. Recheck your bank account
  2. Contact your card issuer
  3. Contact your bank

7. Returned or Undeliverable Shipments

If an order is returned to BrightSprout because it was unclaimed, refused by the customer, or could not be delivered due to an incorrect or incomplete shipping address provided at checkout, the customer will be responsible for all applicable reshipping costs.

If the customer chooses not to have the order reshipped and requests a refund, the refund will be issued once the returned shipment has been received and inspected. The actual outbound shipping cost paid by BrightSprout will be deducted from the refund amount, even if the original order qualified for free shipping.

If the issue persists, email us at info@brightsproutco.com