🚚 Shipping Policy
Order Processing
All orders are processed within 1–3 business days (Monday–Friday) after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During peak seasons or promotional periods, processing times may be slightly extended. Customers will be notified in case of significant delays.
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Shipping & Delivery Time
We proudly offer worldwide shipping.
Estimated delivery times:
• United States & Canada: 7–14 business days
• Europe: 7–15 business days
• Australia & New Zealand: 10–18 business days
• Rest of the World: 10–20 business days
Delivery times may vary depending on the destination country, customs clearance procedures, and local carrier operations. These timeframes are estimates and are not guaranteed.
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Multiple Shipments
Orders containing multiple items may be shipped separately depending on product availability and warehouse location.
Customers may receive multiple tracking numbers and separate delivery dates. Each shipment will be delivered individually as it becomes available.
Separate shipments do not incur additional charges unless otherwise specified at checkout.
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Shipping Costs
We offer free worldwide shipping on all orders🤩
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Customs, Duties & Taxes
International shipments may be subject to import duties, customs fees, or local taxes.
These charges are the responsibility of the customer and are not included in the product price or shipping fee.
We are not responsible for delays caused by customs clearance procedures.
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Tracking Information
Once your order has been shipped, you will receive a confirmation email containing tracking details within 24–48 hours.
Customers can track their shipment using the tracking number provided.
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Incorrect Address
Please ensure that your shipping address is accurate at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
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Lost or Delayed Packages
If your order has not arrived within 30 business days, please contact us at:
📧 info@brightsproutco.com
Our support team will investigate and assist accordingly.
Returned or Undeliverable Shipments
If an order is returned to BrightSprout because it was unclaimed, refused by the customer, or could not be delivered due to an incorrect or incomplete shipping address provided at checkout, the customer will be responsible for all applicable reshipping costs.
If the customer chooses not to have the order reshipped and requests a refund, the refund will be issued once the returned shipment has been received and inspected. The actual outbound shipping cost paid by BrightSprout will be deducted from the refund amount, even if the original order qualified for free shipping.
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Contact Information
For any shipping-related inquiries, please contact:
BrightSprout LLC
Email: info@brightsproutco.com